Validation Engineer - Bray
May 3, 2012 by elaine · Comments Off
The Validation Engineer will work closely with other groups R&D groups in head office in Bray, Co.Wicklow
Duties executing performance qualifications in relation to cleaning processes and equipment drafting and reviewing of validation procedures compiling and dealing with various forms of validation documentation working in project teams to complete installations from a qualification point of view.
• Design, review and perform appropriate Development and Verification testing of next generation instruments and sub assemblies.
• Design, review and perform appropriate Validation plans, protocols and reports of next generation instruments and sub assemblies
Requirements
•3 years experience in a pharmaceutical environment, ideally with sterile environment experience •Experience as a cleaning validation engineer •Excellent interpersonal and communication skills •Excellent analytical and problem solving skills. •Degree in science discipline
Call Storm Recruitment on 01 2557377 for more information
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Application Support Analyst - Bray
February 3, 2012 by elaine · Comments Off
As Application Support Analyst you will work as part of the Service Delivery and Support team . This team is responsible for the delivery of high standards of customer satisfaction and ongoing support of existing and new products
Salary on offer 25k
Management of helpdesk
o Call logging & call assignment (cover when needed)
o Troubleshooting 1st and 2nd line application and technical calls
o Metrics - supplying weekly & monthly scorecard results
o Knowledge base maintenance and development
o Monitors and reports on critical application process downtime/availability
Application support – maintaining customer service/satisfaction levels:
o Support of all applications within the product catalogue
o Liaise with business users to identify opportunities within their area.
o Escalate opportunities
o Call response and resolution within agreed targets (SLA’s)
o Reporting of major incidents to the appropriate Management and Customer groups
o Problem/Known Error Management – o Application User Access & security
o Project support as required
o Others as required
Process Improvement
o Optimizing/improving on global process areas.
o Creating consistency between Service Delivery and Support teams
o Helping identify opportunities for Solutions Delivery and Manufacturing Analytics and optimisation teams.
Intranet Site Management
o Developing/updating site
o Creating help documentation and work instructions
Management/measurement of 3rd party support providers
o Supplier audits
o Maintaining supplier correspondence
Web administration – minor changes/updates to other company sites
Minimum qualifications/experience:
ERP experience essential (Macola ERP knowledge a benefit)
Skills:
ERP systems knowledge
Basic technical skills - beneficial
Complete knowledge of MS office suite essential
Project management - beneficial
Crystal report writing skills – beneficial
Familiarity with helpdesk software - beneficial
Exposure/knowledge of IT best practice frameworks – e.g. ITIL/CobiT
Call Elaine on 01 2557377 to hear more
